Refund policy transparency is a cornerstone of our commitment to customer satisfaction at SmartBuyJournal. We stand behind the quality of the products and recommendations we provide. This document outlines the terms, conditions, and procedures governing our refund policy to ensure a clear and fair process for every customer. Please read the following information carefully to understand your rights and our obligations.
Our Return & Refund Policy Commitment
Our refund policy is designed to be straightforward and customer-friendly. We offer a 30-day money-back guarantee on most digital products and supplements purchased directly through our recommended links to official merchant websites. This means if you are not satisfied with your purchase for any reason, you can request a full refund within 30 days of your original purchase date.
How to Initiate a Return and Refund
To initiate a return under this refund policy, please follow these steps:
-
Contact Customer Support: Within 30 days of your purchase, email our support team at support@smartbuyjournal.com with your full name, order number, and the reason for your return request.
-
Provide Proof of Purchase: Please include your order confirmation email or receipt as proof of purchase.
-
Await Instructions: Our team will respond within 2-3 business days with specific return instructions and a shipping address (if applicable for physical products). For digital items, no return is necessary.
Conditions for Eligibility
To be eligible for a consideration under our refund policy, your item must be unused and in the same condition that you received it. It must also be in its original packaging. Several types of goods are exempt from being returned due to their nature:
-
Digital Products: Downloadable guides, eBooks, and software.
-
Gift Cards.
-
Personalized or custom-made products.
-
Perishable goods such as food, groceries, or certain supplements that have been opened.
For more details on what constitutes a non-returnable item, please visit our Shipping Policy page.
Processing Your Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The time it takes for the credit to appear on your statement depends on your card issuer’s policies.
Exchanges and Late or Missing Refunds
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at the address provided above.
If you haven’t received your refund within 10 business days after we approved it, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at support@smartbuyjournal.com.
Need More Help?
If you have any questions about our refund policy or need help with a specific request, please don’t hesitate to contact our customer service team.
Email: support@smartbuyjournal.com
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
For more information on how we handle data and privacy, please read our Privacy Policy.